support@frosthubusa.com
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Your peace of mind is our top priority.
We're committed to your comfort and satisfaction. With dedicated support and quick resolutions, we ensure a seamless experience with your MRCOOL system.
About us
we make your mrcool system selection EASIER!
Assess your space
Start by figuring out the size of your home and each room. Decide how many zones you'd like to cool or heat, and choose between a cozy mini split or a seamless ducted system.
Tailored solutions available
Get a personalized quote that you can tweak until it’s just right. Found a better price elsewhere? Let us know, and we’ll match it. Feel free to ask for adjustments via text whenever you need.
Ongoing support
We assist with warranty claims and provide priority access to MRCOOL tech support, especially during peak seasons. This exclusive service is only for customers who buy directly from our website.
Your MRCOOL arrives
We’ll ship your brand new MRCOOL unit directly to you via freight. Once received, activate your warranty by registering on the MRCOOL official website to ensure your coverage is in place.
Connect with us, no strings attached!
Give us a call, drop us an email or start a chat to discuss your needs. We’re here to guide you to the perfect unit for your home. Plus, you’ll get our direct line to reach out anytime with questions—text us day or night!
Enjoy peace of mind
Unlike other stores, we ensure you're never left unassisted. We’re available 24/7 to quickly resolve any issues, guaranteeing you a worry-free experience with your MRCOOL system.
Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right. During shipping he was very helpful and accurate. Appreciate them and will only order from them in the future. Appreciate all the personal attention to detail and following up.
Tim Hedrick
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to answer any questions. Highly recommend them to anyone needing an efficient heating or cooling solution! AAAAA+++++
Todd Bailey
About us
FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
We specialize in air conditioning, focusing exclusively on MRCOOL products. Our dedicated team is committed to making your purchase process seamless, informative, and thoroughly enjoyable. We are always available to provide expert answers and detailed insights, ensuring you navigate our carefully selected range with ease and find exactly what you need for your home or business.
Our team is at the heart of everything we do. We cherish a workplace that values collaboration, respect, and innovation. Our diverse group of professionals is dedicated to excellence, creating a supportive environment where everyone thrives. This commitment to a positive and inclusive culture shines through in the quality service we deliver to our customers.
Customer commitment
Prioritizing your needs and satisfaction.
Reliability
Consistent and dependable at all times.
Integrity
Transparent, fair, and honest in every interaction.
Innovation
Continuously improving for your benefit.
OUR TEAM
Alex V.
With expertise in MRCOOL air conditioning systems, our Comfort Solutions Supervisor, Alex, leads our Advisors in providing efficient cooling options to clients. His commitment to top-notch service makes him a key asset.
Rey B.
With expertise in MRCOOL air conditioning systems, Rey tailors recommendations to clients' needs. His attention to detail and customer satisfaction make him a valuable team member, ensuring optimal climate solutions.
Steph L.
With enthusiasm for MRCOOL air conditioning systems, Stephanie provides tailored solutions for clients. Her passion for customer satisfaction makes her a welcome addition to the FrosthubUSA.com family.
