This website is operated by FrosthubUSA, a brand owned and operated by Interactive Group LLC.
Throughout the site, the terms “we”, “us” and “our” refer to FrosthubUSA.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein.
Our store is hosted on Shopify Inc., providing the e-commerce platform that allows us to sell our products to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted over various networks.
Credit card information is always encrypted during transfer over networks.
Section 3 - Accuracy and Timeliness of Information
While we strive for absolute precision, we are not responsible if information made available on this site is not accurate, complete, or current.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Section 5 - Products and Specialized HVAC Equipment
Certain products may be available exclusively online through the website.
These products are subject to return or exchange only according to our Refund & Return Policy, which includes a mandatory 25% restocking fee for technical inspection.
As a Direct-to-Consumer retailer, our products are dispatched from manufacturer-authorized fulfillment centers to ensure specialized handling.
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
We may limit or cancel quantities purchased per person, per household, or per order at our sole discretion.
Section 7 - Optional and Third-Party Tools
We may provide you with access to third-party tools which we neither monitor nor have any control over.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Section 8 - Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
We are not liable for any harm or damages related to the purchase or use of goods or services made in connection with any third-party websites.
Section 9 - User Comments and Feedback
If you send creative ideas, suggestions, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments.
We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability.
We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Section 12 - Prohibited Uses
In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose or to submit false or misleading information.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall FrosthubUSA, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless FrosthubUSA and our parent, subsidiaries, and partners from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service.
Section 15 - Severability and Termination
If any provision of these Terms of Service is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
Section 16 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States.
Section 17 - Contact Information
Questions about the Terms of Service should be sent to us at support@frosthubusa.com.
Official Business Details Brand Name: FrosthubUSA Legal Entity: Interactive Group LLC
Corporate Registry Address (Legal/Administrative Only): 2093A Philadelphia Pike, Claymont, DE 19703, USA (Note: This is strictly a legal registry address. No physical returns or walk-ins are accepted here.)
Operational Headquarters (Support & Web Management): 14/11 Lưu Quang Thuận, Bắc Mỹ An Ngũ Hành Sơn, Đà Nẵng 550000, Vietnam
