About Us

About cool-minisplits.com

Interactive Group LLC operates cool-minisplits.com, an online retailer of MRCOOL ductless mini-split heating and cooling equipment. We have been an authorized MRCOOL dealer since 2021.

Choosing a system for your rooms

We help homeowners compare indoor units, outdoor condensers, and pre-charged line sets. Our system configurator connects your room selections to an existing product and variant in our catalog. Choices that cannot be supplied together are disabled before you add a system to your cart.

US fulfillment

Our company’s registered business and administrative contact address is 2093A Philadelphia Pike, Claymont, DE 19703, USA. Equipment is fulfilled and shipped directly from domestic, US-based partner warehouses and manufacturer logistics centers. The Delaware address is not an equipment warehouse or a retail showroom.

Administrative office visits are by appointment only. No walk-ins are accepted. Returns require an RMA and must go to the designated return warehouse, never the Delaware address.

Contact our team

support@cool-minisplits.com
+1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST

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Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).