Universal Series System Manuals

MRCOOL Universal Series Warranty

MRCOOL distributor (hereinafter “Company”) warrants this product against failure due to defects in materials or workmanship under normal use and maintenance as follows:

Standard Warranty: 5-year parts and compressor warranty. Extended Warranty: Additional 5-year parts and compressor warranty if specific conditions are met.

Conditions for Extended Warranty:

  • Registration: The unit must be registered online within 60 days of professional installation.
  • Professional Installation: Must be installed by a professional adhering to all applicable codes and licensing requirements.
  • Purchase Source: Must be purchased from an authorized dealer.

Coverage Details:

  • 10-Year Total: Includes 5-year standard warranty plus an additional 5-year extended warranty for parts and compressor if conditions are met.
  • Non-Transferable: The warranty applies only to the original registered owner and does not continue after the unit is removed from its original installation location.
  • Installation Location: Applies only to units installed in non-owner-occupied multi-family residences.

Important Notes:

  • The warranty does not cover labor, freight, service, repair, operation costs, electricity or fuel costs, lodging charges, or refrigerant.
  • Defaults to a 1-year warranty if installed with a used or unapproved condenser/air handler.

📑 Universal Series Brochure

📑 Installation Manual: 2-3 Ton4-5 Ton 

📑 Owner's Manual

📑 No-Vac Line Set Instalaltion Notice

📑 Performance Specification

📑 Warranty Statement

📑 AHRI Certifications: 2-3 Ton4-5 Ton 

📑 Energy Guide Certifications: 2-3 Ton4-5 Ton 

📑 Intertek Certification

Add Paragraph under FAQS Heading


What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).