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Your peace of mind is our top priority.
We're committed to your comfort and satisfaction. With dedicated support and quick resolutions, we ensure a seamless experience with your MRCOOL system.
About us
About us
FrosthubUSA is a specialized HVAC brand owned and operated by Interactive Group LLC, a registered United States corporation. Our journey began in 2018 with a clear and passionate mission: to transform the e-commerce landscape by providing unmatched customer service and accessible, high-quality cooling solutions. Previously known as Cool Mini-Splits, our brand has grown into a trusted name for homeowners and businesses nationwide. We specialize exclusively in MRCOOL products, serving as an authorized online distributor. To ensure the highest level of reliability, we ship directly from our network of US-based warehouses, guaranteeing that every unit is authentic and carries a full manufacturer's warranty.
Operating as a specialized Direct-to-Consumer (DTC) retailer, we utilize a modern logistical framework to safely deliver high-value climate control systems directly to your door. While our administrative headquarters is located at 2093A Philadelphia Pike, Claymont, DE 19703, our products are dispatched directly from our manufacturer-authorized fulfillment center in Kentucky to ensure factory-certified handling and the preservation of technical integrity. This administrative office is utilized for corporate operations and support by appointment only; it does not accommodate walk-ins or physical merchandise returns, as our business model prioritizes specialized industrial logistics and national distribution over a traditional retail storefront.
Our dedicated team is committed to making your purchase process seamless and informative. We pride ourselves on being available to provide expert answers and technical insights, helping you navigate our carefully selected range to find the perfect multizone or single-zone system for your specific needs. At the heart of FrosthubUSA is a culture of transparency and respect. We cherish a workplace that values innovation, which is why all physical merchandise returns are handled exclusively at our specialized Kentucky logistics hub following an approved Return Merchandise Authorization (RMA). This commitment to professional standards reflects in the premium quality of service we deliver to our customers every day.
Customer commitment
Prioritizing your needs and satisfaction.
Reliability
Consistent and dependable at all times.
Integrity
Transparent, fair, and honest in every interaction.
Innovation
Continuously improving for your benefit.
OUR TEAM
Alex V.
With expertise in MRCOOL air conditioning systems, our Comfort Solutions Supervisor, Alex, leads our Advisors in providing efficient cooling options to clients. His commitment to top-notch service makes him a key asset.
Rey B.
With expertise in MRCOOL air conditioning systems, Rey tailors recommendations to clients' needs. His attention to detail and customer satisfaction make him a valuable team member, ensuring optimal climate solutions.
Steph L.
With enthusiasm for MRCOOL air conditioning systems, Stephanie provides tailored solutions for clients. Her passion for customer satisfaction makes her a welcome addition to the FrosthubUSA.com family.
