Payment Policy & Billing Terms
Interactive Group LLC operates cool-minisplits.com.
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay. Wallet availability depends on your browser, device, and eligibility; the available payment methods are displayed at checkout.
Currency, tax, and shipping
All prices, shipping values, and transactions are processed in United States Dollars ($ USD).
Standard ground and freight shipping is $0.00 on orders delivered to the 48 contiguous United States. Sales tax is calculated and collected during checkout where required by applicable state and local laws. Review your order total before placing your order.
No separate credit-card processing, cancellation, or service surcharge is added by cool-minisplits.com.
Payment timing
Payment is due when you place your order. Your payment provider may show an authorization before the completed charge. The charge and refund posting times can differ by payment provider.
Secure checkout
Payments are processed through Shopify’s PCI DSS Level 1 compliant platform. Checkout uses encrypted HTTPS / TLS connections to protect payment information in transit.
Billing support
support@cool-minisplits.com
+1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST
See the Return Policy for the 30-day return window, return costs, the 25% customer-remorse restocking fee, and refund timing.
