Return & Refund Policy
This policy applies to cool-minisplits.com, operated by Interactive Group LLC.
30-day return window
Customers have 30 calendar days from the verified date of delivery to request a return. The return window starts on delivery, not on the purchase date.
For customer-remorse returns, items must be brand new, uninstalled, in original factory packaging, and complete with all manuals, wiring, hardware, and accessories. Opened, installed, used, or modified equipment is not eligible for a customer-remorse return. This restriction does not remove assistance for defective, damaged, or incorrect deliveries or applicable manufacturer warranty rights.
Return costs and restocking
- Damaged, defective, or incorrect deliveries: cool-minisplits.com covers 100% of the return shipping costs, with free return pickup or free replacement and zero restocking or processing fees.
- Customer remorse or accidental orders: the customer is responsible for actual return freight shipping costs. A single 25% restocking fee applies to cover warehouse inspection and specialized repackaging.
Original free outbound shipping remains $0.00. We do not deduct original outbound shipping costs from your refund. There is no separate credit-card processing or cancellation surcharge.
Request an RMA first
Email support@cool-minisplits.com with your order number, contact details, reason for return, and photographs if the shipment is damaged or incorrect. We will provide a Return Merchandise Authorization (RMA) number and the designated return warehouse address and instructions.
Never send equipment to 2093A Philadelphia Pike, Claymont, DE 19703, USA. This is our company’s business address, not a return warehouse. Do not dispatch a return until you receive the RMA instructions.
Inspection and refund timing
Warehouse inspection takes 2–4 business days after the return arrives. Once approved, refunds go back to the original payment method and post within 5–10 business days. Your payment provider may affect the posting time. We notify you of the inspection result and refund by email.
Support
support@cool-minisplits.com
+1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST
