Shipping & Delivery Policy
This policy applies to orders from cool-minisplits.com, operated by Interactive Group LLC.
Delivery coverage and price
We ship exclusively to physical street addresses within the 48 contiguous United States. We do not deliver to Alaska, Hawaii, Puerto Rico, US Virgin Islands, APO/FPO addresses, P.O. Boxes, or internationally (including Canada).
Standard Ground & Freight Shipping is $0.00 (Free) on all orders delivered to the 48 contiguous United States.
Advertised free outbound shipping remains free if an eligible order is returned. We do not deduct original outbound shipping costs from a refund. Customer-remorse returns are subject to the costs stated in our Return Policy.
Processing and transit
- Order cutoff time: 2:00 PM EST (Monday – Friday).
- Handling / processing time: 1–2 business days (Monday – Friday).
- Transit time: 3–7 business days (Monday – Friday), after dispatch.
Business days exclude weekends and public holidays. Orders received after the cutoff begin processing the next business day. Weather, carrier disruptions, or delivery scheduling can affect these estimates; contact our team for an update on your order.
Freight delivery
Complete HVAC systems travel by freight / LTL carrier. Accessories may travel by ground carrier. Your dispatch notification identifies the assigned carrier and provides the tracking number.
Freight delivery is curbside. Liftgate service lowers the equipment to the curbside or driveway. Inside delivery, moving equipment up stairs, installation, and moving equipment into your home or garage are not included.
The freight carrier calls to schedule a delivery window. The recipient must be present and sign the delivery receipt. Provide a working telephone number and an accessible physical street address when ordering.
Inspect before signing
Inspect cartons and pallets for exterior damage before signing the delivery receipt. Count the cartons and compare them with the delivery receipt. Note visible damage, missing cartons, or torn wrapping on the receipt and take photographs. Contact support@cool-minisplits.com promptly so we can arrange help with damaged, defective, or incorrect deliveries at no return-shipping or restocking cost to you.
Tracking and support
We send an automated dispatch email with carrier and tracking details when your order ships. If a tracking number has not updated, allow the carrier time to scan the shipment and contact us for assistance.
Equipment dispatches from domestic partner warehouses and manufacturer logistics centers. The Delaware business address is not a dispatch or return warehouse.
support@cool-minisplits.com · +1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST
