Contact Us

Interactive Group LLC operates cool-minisplits.com, an Authorized MRCOOL® Dealer Since 2021.

Customer support

+1 (844) 999-9725
support@cool-minisplits.com
Monday – Friday, 9:00 AM – 5:00 PM EST

We respond to all email inquiries within 24 business hours.

Business address

Interactive Group LLC
Operating as cool-minisplits.com
2093A Philadelphia Pike
Claymont, DE 19703, USA
By Appointment Only. No Walk-ins.

Administrative office visits are strictly by appointment only. Equipment orders are dispatched from regional partner warehouses across the United States.

Do not ship equipment or returns to the Delaware address. Contact us for a Return Merchandise Authorization (RMA) and the designated return warehouse address.

For delivery, returns, and billing questions, see our Shipping Policy, Return Policy, and Payment Policy.

Add Paragraph under FAQS Heading

Add Text
Add Text
Add Text

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.