Contact Us

Interactive Group LLC operates cool-minisplits.com, an Authorized MRCOOL® Dealer Since 2021.

Customer support

+1 (844) 999-9725
support@cool-minisplits.com
Monday – Friday, 9:00 AM – 5:00 PM EST

We respond to all email inquiries within 24 business hours.

Business address

Legal registry:
Interactive Group LLC
Operating as cool-minisplits.com
2093A Philadelphia Pike
Claymont, DE 19703, USA
By Appointment Only. No Walk-ins.

Operations:
14/11 Lưu Quang Thuận, Bắc Mỹ An,
Ngũ Hành Sơn, Đà Nẵng 550000, VN

Administrative office visits are strictly by appointment only. All products ship from our logistics hub in Kentucky, USA.

Do not ship equipment or returns to the Delaware address. To start a return, email us first. We request the return from MRCOOL, and MRCOOL emails you pickup instructions.

For delivery, returns, and billing questions, see our Shipping Policy, Return Policy, and Payment Policy.

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Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.